Welcome to the SM Privé website. By accessing or using this website, you agree to the terms outlined in this Privacy Policy. If you do not agree with this Policy, please refrain from using the website.
This Privacy Policy describes how SM Privé (the “Clinic,” “we,” or “us”) collects, uses, discloses, retains, and protects personal information in accordance with applicable privacy legislation, including Quebec’s Act respecting the protection of personal information in the private sector (Loi 25).
Intellectual Property
All content available on this website, including text, images, and other materials, is protected by copyright. Any reproduction, distribution, or use of this content without prior written authorization is strictly prohibited.
Limitation of Liability
The information provided on this website is for general informational purposes only and does not constitute medical, legal, or professional advice. While we strive to ensure accuracy, SM Privé does not guarantee that the content is complete, up to date, or free of errors.
Privacy Statement SM Privé
This Privacy Policy applies to all personal information collected by SM Privé, regardless of the method of collection, including in person, by telephone, by email, or through the website.
Additional information regarding the handling of personal information may be provided at the time of collection, and specific consent may be obtained when required.
By providing personal information to SM Privé, you consent to its collection, use, and disclosure as described in this Policy.
Person Responsible for the Protection of Personal Information
In accordance with Loi 25, SM Privé has designated a person responsible for the protection of personal information.
For any questions, requests, or complaints related to this Policy or to exercise your privacy rights, you may contact:
Privacy Officer – SM Privé
Email: [email protected]
Mailing address: 3333 Graham Blvd #200, Mount Royal, Quebec H3R 3L5
1. Staff Training and Awareness
SM Privé ensures that all staff members are trained and informed regarding their obligations related to confidentiality and the protection of personal information, including:
- Periodic reminders of confidentiality obligations
- Awareness training related to cybersecurity and data protection
2. Definitions
Personal Information
Any information relating to an identifiable individual.
Privacy Incident
Any unauthorized access, use, disclosure, loss, or breach of personal information.
3. Collection of Personal Information
SM Privé collects personal information necessary to provide medical and administrative services. This information is generally collected directly from the individual and may include, but is not limited to:
- Name and contact information
- Date of birth and demographic information
- Health insurance information
- Medical history and clinical notes
- Test results and diagnostic information
- Billing and payment information
At the time of collection, individuals are informed of:
- The purposes for collection
- The means by which the information is collected
- The individuals or entities who may have access
- Their right to withdraw consent, subject to legal and clinical obligations
4.A Use of Personal Information
Personal information may be used for the following purposes:
- to provide and ensure follow-up of medical care
- to communicate with patients (appointments, follow-ups, results)
- to manage administrative and financial operations
- to improve the quality of services
- to provide information related to the Clinic’s services, where permitted
Consent may be withdrawn at any time, subject to applicable legal or professional obligations.
4.B How long do we retain personal information?
SM Privé retains personal information only for the period necessary to fulfill the purposes for which it was collected, and in accordance with applicable laws and professional obligations.
Personal information contained in medical records is retained for the periods prescribed by professional regulatory bodies and applicable laws. Other personal information, including administrative or financial information, is retained for the period required by law or until it is no longer necessary for the purposes for which it was collected.
When the retention of personal information is no longer required, SM Privé ensures that it is securely destroyed.
5. Access, Disclosure, and Retention
Access to personal information is limited to authorized personnel who require such access to perform their duties.
- With service providers who assist in delivering medical or administrative services
- With affiliated entities, where applicable, under equivalent privacy obligations
- With regulatory authorities or law enforcement when required by law
Personal information may be shared:
Medical records are retained in accordance with professional and regulatory obligations. Other personal information is retained only as long as necessary and is securely destroyed when no longer required.
6. Technological Tools and Third-Party Services
SM Privé uses secure technological solutions to store and manage personal information, including electronic medical record systems, payment platforms, and website analytics tools.
Where third-party services are used (e.g., analytics, booking tools), these providers are required to adhere to appropriate privacy and security standards.
7. Security Measures
SM Privé implements physical, technical, and administrative safeguards appropriate to the sensitivity of the personal information it holds. All staff and service providers are bound by confidentiality obligations.
Despite these measures, no method of data transmission or storage is completely secure. Individuals provide information at their own risk.
8. Privacy Incidents and Complaints
Any complaint or concern regarding the handling of personal information must be submitted in writing to the Privacy Officer.
Complaints are handled confidentially, and responses are provided within 45 days, in accordance with applicable legislation.
9. Scope and Updates
This Privacy Policy applies to all employees, contractors, and service providers of SM Privé.
The Policy may be updated periodically to reflect legal or operational changes. The most recent version will always be available on our website.